IT Services Delivery Coordinator

Purpose

Reporting to Head of IT, the IT Service Delivery Coordinator is responsible for assisting with the management and coordination of IT services provided by 3rd party service providers. This role involves monitoring of service delivery processes, helping to resolve issues, and maintaining strong relationships with stakeholders. Assistance with the compilation and periodic review of the clients IT & Information Security related policies and procedures will also be a requirement. The IT Service Delivery Coordinator shall have strong communication skills to support all our suppliers and business relationship management.

Responsibilities

Assist with the monitoring and management of the delivery of IT services to various departments
Liaise with internal departments to understand IT requirements and ensure they are met
Monitor and maintain 3rd party service level agreements (SLAs) and key performance indicators (KPIs), providing regular performance reports to management
Assist in maintaining inventory records and documentation for equipment
Maintain data asset register and access logs
Assist with resolution of IT service issues, handling of escalations, and management of conflicts
Attend regular service review meetings with stakeholders
Assist with compilation and periodic reviews of IT & Information Security related policies and procedures.
Assist with IT project implementations
Develop and implement service delivery processes to improve efficiency and effectiveness
Ensuring ongoing familiarity with all IT systems required to effectively carry out the duties pertaining to the role and identifying and undertaking any training as may be required to ensure acceptable skill levels
Any other duties that may be required

Qualifications

The successful candidate is required to have a bachelor’s degree in information technology or a related field
2 years’ experience in similar roles is an advantage
Proficiency in MS office is required
Knowledge of ISO27001 is an advantage
Keen interest in continuous self- development
Ability to work on multiple tasks and varying tasks daily