Member Services Executive – Dublin Full Time

Purpose

The main function of the Member Services Executive is to provide the members of the Credit Union with a service in line with expectations.
The main duties of the Member Services Executive are department specific, and you will be required to take direction from the senior member of your team to ensure the teams goals are achieved to a satisfactory manner.
This role sits with the Inputting team who look after the processing of member data processing of member payments received from employer deductions, direct debit,current account etc.

Responsibilities

 Provide the members of the Credit Union with a courteous, pleasant and
professional service. This can be via the phone, face to face interaction, through our website / email or by providing back office support.
 Processing/management of payrolls to include inputting of payrolls, balancing of Payroll and Back up log. Engaging with salary departments. Processing all work in a timely manner as per the policies and procedures set out.
 Processing and management of members data to include Payroll Deduction forms, Direct debit management, Standing orders, incoming/outgoing eft files(ACREREP),ensuring these are completed promptly and efficiently.
 Set up and monitoring of budget accounts and budget direct debits, process payments and engage with members to manage same.
 Manage the applications, card ordering and file processing for PAYAC current accounts. Engage with PAYAC in relation to fraud/member issues.
 Assisting members with their account management via the phone, via email or the web or via face-to-face interaction, assisting members with Credit Control queries and assisting members with any of the range of services.
 Provide support, coaching and guidance to peers, in particular, to Member
Service Officers in your team who are working towards their MCC accreditation.

Qualifications

 The successful candidate will be required to have previously satisfied the
minimum competency requirements as set out in the Central Bank Guidelines for sales and related activities ( i.e. QFA or CUA or APA in Loans & Savings and Investment or Pathways CU Diploma/ACCUP).
 A minimum of 2 years’ working experience in a Financial Institution is required
 1- 2 years’ working experience in a similar role would be an advantage.
 Knowledge of SCION an advantage.
 Excellent IT Skills.
 Excellent administration skills and attention to detail.